FAQs

We are based in Chicago, Illinois. However, 70% of our clientele are located throughout the United States. We are available to communicate via email, phone or video chat as needed.

All materials (text, images, logos, information, etc.) are needed before your project can begin. Electronic files may be delivered in the following formats: Email, Word Documents, PDF, JPG, GIF, TIF. To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi).

All text supplied must be typed (DOC, TXT, or Email). There will be a $50 fee for text that must be typed by CREATIVE 312.

Hard copies will be returned ONLY when accompanied by a self-addressed stamped envelope.

Two rounds of revisions will be allowed for each project. A  $30 fee will be added to the total for each additional revision.

Our standard turnaround times are:

Graphic Design: 2-3 business days
Logo Design: 7-10 business days
Web Design: 4-6 weeks (Sometimes sooner). A 50% deposit is due at the beginning of the project.

All projects should be completed within 60 days of projects start date.​ Should the project extend past 60 days a 50% charge will occur.

All project sale items/services should be used within 60 days after date of purchase.

All projects require a non-refundable deposit before the job can begin. NO EXCEPTIONS.

Projects less than $500 require a 100% deposit upfront. Projects more than $500 require a 50% deposit prior to starting project. The final 50% must be paid upon completion of the project before we release the approved files and artwork.

We accept payments via: Credit Card, Check and Cash. No job will be released until check is received and cleared. A 3.9% surcharge will be applied to online invoices. 

An additional 50% Expedite Fee will be charged to clients that request their project to be completed within 24-48 hours.

CREATIVE 312 subcontracts all print work.